Shipping policy
Information about preparing, shipping, and tracking your order.
Shipping fees
We ship to the United States and international destinations. Standard shipping costs $10.99 USD per order. Express shipping within the United States costs $15.99 USD per order. Eligible international destinations may also offer DHL Express, FedEx, or USPS carrier-calculated shipping; available services and prices are shown at checkout.
Processing and delivery times
Orders are prepared within 1–2 business days. Processing may take longer during busy periods.
Delivery estimates are indicative and may vary by carrier. If the carrier reports a delay, we will keep you informed by email and help you track your parcel. If your parcel exceeds its estimated delivery time, contact us so we can check its progress and offer a solution.
| Destination | Standard delivery | Fee |
|---|---|---|
| United States — Standard Shipping | 7–14 business days after processing | $10.99 USD per order |
| United States — Express Shipping | 3–6 business days after processing | $15.99 USD per order |
| International destinations — Standard Shipping | 7–14 business days after processing | $10.99 USD per order |
A tracking link will be emailed when your order ships. If your order requires special preparation, we will notify you of any additional processing time before dispatch.
Order tracking
- You will receive a confirmation email with a tracking link when your order ships.
- Tracking may take a few days to appear while the carrier registers the parcel.
- Check tracking using the link in your shipping email, the order tracking page, or 17track.net.
- If the estimated delivery date has passed and tracking is not updating, contact us so we can investigate.
Incorrect address
Check your shipping address before confirming your order. An incomplete or incorrect address can cause delays.
- If information is missing, we will contact you to complete it before dispatch when possible.
- Check your address carefully and contact us as soon as possible if you find an error.
- If a parcel is returned because of an incorrect address, we will contact you to agree on the next steps and explain any reshipping fees before sending it again.
- If you request a delivery change directly from the carrier after dispatch, contact us if problems arise so we can help.
- Enter a valid email address at checkout to receive tracking details and delivery updates.
Questions about your order?
Customer service is available Monday–Friday, 8 am–5 pm Pacific Time. Email: cs@vinamaker.com.