Refund policy

Everything you need to know about exchanges, cancellations, returns, and refunds.

Exchanges and size changes

We do not offer direct exchanges. Check the size, model, and quantity before ordering. If your selection is unsuitable, you can request a return within 30 days of delivery and place a new order.

You can request cancellation within 2 hours of purchase and then place a new order. For order questions, contact cs@vinamaker.com.

Order cancellation

You can request cancellation within 2 hours of purchase. After this period, preparation may have started. You can then request a return after delivery under the conditions below. A cancellation accepted within the two-hour window receives a full refund.

To request cancellation, email cs@vinamaker.com.

30-day return period

You can request a return within 30 days of delivery. This commercial return period does not limit applicable statutory rights.

Accepted returns

We accept returns requested within 30 days of delivery. Defective, damaged, or incorrect items are also eligible for assistance, including:

A product damaged on arrival.
A product received in a deteriorated condition.
A model that does not match your order.
A different item delivered in error.

Condition of returned items

For a return unrelated to a defect, the item must be unworn, unwashed, unaltered, and have its original tags. Items that have been worn or washed, altered in any way, or are missing their original tags do not meet these conditions. Return the item in its original condition and packaging.

Required proof of purchase

Order number or purchase confirmation.
Proof of purchase.
Photos of the issue if the product is damaged or incorrect.
Any relevant correspondence with customer service.

Return procedure

Email your request and required documents to cs@vinamaker.com.
Customer service generally replies within one business day with return instructions. Check your spam folder too.
Contact us before sending the item to obtain instructions and the return address.

United States return address

Vina Maker Returns Processing
Attn: Returns (RA# XXXXX)
8122 Cooke Ct, Apt 303
Manassas, VA 20109
United States

Clearly mark the return authorization (RA) number on the parcel if our team provides one. Keep your proof of posting and tracking number, and use tracked shipping. If the return parcel is lost in transit, contact the carrier and our customer service with your shipping receipt.

Return shipping costs

If the item received is defective, damaged, or incorrect, we will cover reasonable standard return shipping costs according to our team's instructions.

Refund processing

After receiving and inspecting the return, we will confirm the refund amount by email and refund the original payment method. Original shipping charges are refunded when required by law or the applicable return conditions.

If you have not received your refund, first check your bank account, then contact your credit card company. It may take several days for the refund to appear, depending on your bank or card issuer. If it still has not arrived, email cs@vinamaker.com. We generally reply within one business day.

Important notes

The commercial return period is 30 days after delivery and does not limit applicable statutory rights.
Items may be returned within 30 days of delivery without additional fees, except return shipping costs.
Keep proof of shipping and use a tracked carrier to help locate lost or damaged parcels.
Contact customer service before sending any return to obtain the address and instructions.

Enter a valid email address when ordering to receive confirmations and tracking information.