Privacy policy

This policy explains what personal data we collect, how we use it, and the choices available to you. We believe in transparency about how your data is handled.

1. Information we collect

When you visit our website or make a purchase, we collect information to process your order and improve your experience.

Information you provide

When you order or create an account, we collect the details you enter:

Your name.
Email address.
Shipping and billing addresses.
Phone number, if provided.
Payment information, securely processed through PayPal. We do not store card details.

Automatically collected information

IP address.
Browser type and operating system.
Pages visited and time spent on them.
Referring website.
Device type: desktop, mobile, or tablet.

This information helps us understand and improve how our website is used. It does not personally identify you.

2. How we use your information

Order processing: to complete purchases, arrange shipping, and send confirmations and tracking details.
Customer support: to answer questions, handle returns, and resolve problems.
Website improvement: to analyze traffic patterns, fix bugs, and improve shopping.
Communications: with your permission, to email you about new products, promotions, or store updates. You can unsubscribe at any time.
Fraud prevention: to detect and prevent fraudulent transactions and protect store security.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Your consent

Obtaining consent

When you provide personal data to complete a transaction, such as a delivery address, you consent to its collection and use for that purpose. For secondary purposes such as marketing emails, we will request your explicit permission or provide an opt-out option.

Withdrawing consent

You can withdraw consent at any time by emailing cs@vinamaker.com. To stop marketing emails, use the unsubscribe link in an email or contact us directly. Withdrawal may not affect information processed before your request.

4. When we share information

We do not sell personal data. We only share it in limited circumstances:

Service providers: trusted parties supporting our store, including payment processors such as PayPal and shipping and fulfillment partners. They receive only the information needed for their services.
Legal requirements: when required by law, regulation, or legal proceedings, or when we believe disclosure is necessary to protect our rights or comply with legal process.
Business transfers: if Vina Maker is acquired, merged, or sells its assets, your information may be transferred as part of the transaction. We would notify you before it becomes subject to a different privacy policy.

5. Third-party services

We use third-party services to process payments, deliver orders, and analyze traffic. Their own privacy policies govern how they handle your data.

PayPal: handles credit card and payment data directly. See the PayPal Privacy Policy.
Google Analytics: uses cookies to collect anonymous usage data for traffic analysis. See the Google Privacy Policy.
Shipping and fulfillment partners: receive your shipping address and contact details to fulfill or deliver your order.

Once you leave our website or are redirected to a third-party website, this policy no longer applies. Read the privacy policies of external websites you visit.

6. Data security

We take reasonable precautions to protect your personal data. Our website uses SSL (Secure Sockets Layer) encryption for data transmitted between your browser and our servers. Payment data is processed using PCI-DSS systems and AES-256 encryption.

No internet transmission or electronic storage method is completely secure. We follow industry best practices and work to protect your data, but cannot guarantee absolute security.

7. Cookies

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help remember preferences and understand how you interact with the site.

Type	Purpose	Duration
Essential	Shopping cart, checkout, authentication, and security.	Session–2 years
Functional	Remember language, region, and login preferences.	Session–1 year
Analytics	Understand visited pages, time spent, and traffic sources. We use Google Analytics; data is collected anonymously.	30 minutes–2 years
Advertising	Display relevant ads based on browsing behavior; these may be placed by advertising partners.	Session–2 years

Controlling cookies

You can block or delete cookies through browser settings, although this may affect features such as the shopping cart. Learn more at allaboutcookies.org. To opt out of Google Analytics tracking, install the Google Analytics Opt-out Browser Add-on.

8. Your rights

You have the right to:

Access personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion, subject to legal and operational requirements.
Withdraw consent for marketing communications at any time.
Request a copy of your data in a portable format.

Email cs@vinamaker.com to exercise these rights. We respond within 24 hours on business days.

9. Age requirements

By using this website, you confirm you are at least 18 or the age of majority in your state or province. Parents or guardians who allow a minor to use it accept responsibility for their activity.

We do not knowingly collect personal data from children under 13. If we learn that we have, we will promptly delete it.

10. Changes to this policy

We may update this policy from time to time. Changes take effect when published here. For significant changes affecting personal data use, we will make reasonable efforts to notify you, for example through a website notice. Check this page periodically.

Questions about this policy?

Vina Maker LLC
United States mailing address: 2210 SW 21st Ter, Miami, FL 33145, United States
Customer service: cs@vinamaker.com / +1 914-214-1275
Production partner: S05 SA2 Sakura, Vinhomes Smartcity, Tây Mỗ, Hà Nội, Vietnam

This Privacy Policy was last updated in July 2025. Vina Maker LLC reserves the right to update it at any time.