Shipping Policy

By placing an order, you confirm that you have read, understood, and accepted the following policy.

The shipping cost and time now are depending on your selected items, shipping method, and location.

Estimated delivery time is as follows:

Delivery time= Processing time + Shipping time

* Please note that the delivery time might vary depending on types of product and location of warehouse. 

Expected shipping timeframe for Normal shipping:

Type of goods

Processing time

Shipping time

Total expected time

Personalized Products

4 - 5 days

7 - 10 days

11 - 15 days

Shipping Fee

  • Shipping fees are calculated based on the weight of the parcel.

  • Customers can view the exact shipping fee before completing their order at checkout.

Shipping Guarantee

  • To demonstrate our commitment, VinaMaker will refund the shipping cost (or provide a partial refund if shipping was free) on any item that takes longer than the stated time frames to arrive.

  • If your order does not arrive within 60 business days, you will receive a FULL refund for that item. This is our promise to you.

Wrong Address Disclaimer

  • It is the buyer’s responsibility to provide the correct shipping address at the time of purchase.

  • Due to strict shipping schedules, VinaMaker cannot guarantee address changes once the order has been placed. Please double-check your details before submitting your order.

  • If an incorrect address was entered and the order has already been processed or shipped, we cannot change it. In such cases, we must wait to see if the package is returned to us. If returned, we can provide an exchange or a refund.

Important Notes on Shipping

  • Tracking Delays: For items shipped from overseas suppliers, tracking information may be delayed. Once a package enters USPS facilities abroad, it can take 2–7 days (and in some cases 8–12 days) before updates appear when the package reaches USPS facilities in the U.S.

  • Unforeseen Delays: Shipping times may vary due to factors beyond our control, such as:

    • Strikes

    • Weather conditions

    • Peak periods (e.g., Holiday Season)

    • Oversized or bulky items

    • Carrier errors

    If these situations affect your order, VinaMaker will keep you updated with the most accurate information available.

  • International Shipments:

    • Customs Duties & Taxes: VinaMaker cannot guarantee whether customs duties, taxes, or fees will apply. These charges are the customer’s responsibility and vary by country. Please contact your local customs office for details.

    • Shipping Timeframes: In rare cases, international shipping may take 4–8 weeks or longer, depending on the destination.

    • Customs Clearance: VinaMaker is not responsible for delays caused by customs processes.

    • Additional Fees: Some countries may require extra shipping fees due to geography or logistics.

  • Customer Liability: VinaMaker is not responsible for any customs duties, import taxes, or additional fees charged by the destination country. Customers are fully responsible for such obligations.

  • Abandoned Packages: If an order arrives in your country but:

    • The customer refuses to accept the package,

    • The courier makes multiple unsuccessful delivery attempts, or

    • The tracking status confirms delivery to the provided address,

    then VinaMaker reserves the right to treat the package as abandoned, and no refund will be issued.